filters
state:
Show
city:
Show
product:
Show
HERE IS ANOTHER DAY AND NO GLASSES AND NO CALLS FROM CUSTOMER SERVICE EITHER!!!! DON'T ORDER FROM THESE PEOPLE!!!! DON'T KEEP WORD ON WHEN GLASSES WILL BE READY TO CUSTOMER OR FOLLOW UP ON COMPLAINTS EITHER. NOW COMPUTER SAYS MY COMPLAINT HAS TO BE AT LEAST 100 WORDS...
Read more
Anonymous
Jackie

Stop screaming with the all capital letters format.I refuse to read your complaint and I don't care what happened to you.

#1131425
Reply to reviews
ORDERED GLASSES AND WAS TOLD WOULD BE READY IN 14 DAYS. WELL GOT THE CALL IN 13 DAYS THAT THEY WERE READY BUT THAT IS NOT TO YOU THE CUSTOMER, CALLED CORPORATE OFFICE AND SAME RUN AROUND--- THEY WERE READY IN 14 DAYS ACCORDING TO THEM BUT EXPLAINED --NEEDED TO TELL...
Read more
#1130772
Reply to reviews
I have insurance and came in due to the second pair of glasses and a lens change in my sunglasses. The young woman then told me if I wanted to actually see out of my lens it would be over $250. More, otherwise I could only get about the size of a quarter, no pariphial...
Read more
1.3
#1130027
Reply to reviews

Stanton Optical - Bad service

Stanton Optical
#1130504
Had appointment in afternoon showed up they said they could not see me computer down wow don’t they back up computers could of called me so did not waste time not a good start going to someone who wants business
Comment
Show

Our experience with Stanton Optical Services

Stanton Optical
#1125023
According to the big add in newspaper, everything they offer is false and also terrible customer services
Comment
Show

Stanton Optical - Still waiting

Stanton Optical
#1117913
Why does it take more than a week for a pair of contact trials. Did u forget to order them again. I will be sure to let others know not to venture ur way
Comment
Show

Stanton Optical - Terrible customer service

Stanton Optical
#1114239
1.4
Details
I came in on 9/26 and they tried to tell me my contact allowance was 105. I told her no, it’s 150 after I pulled it up in my phone. I got the feeling they are shady. I called and they claim they game me my contacts already after they told me it would take two weeks to come in because they didn’t have in stock. Shady shady shady
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Went into my local Stanton Optical for my first time. I already had an eye exam done elsewhere and had a prescription for contacts and glasses. I was told by the clerk in front of my wife that it was best to get the contacts with my insurance and get the glasses on a...
Read more
Anonymous
David Lenahan

Sure sounds like they aren't sure of what to do or how to charge or they are doing a bate and switch.

2.7
I didn't like
  • Being told one thing then another when it is delivered
#1129899
Reply to reviews
Had the same type of experience. I have vision insurance with a $25 co pay. First they wanted me to get one pair of single vision and one pair of bifocals at a cost of $233. Told them no way was that happening so then they cut it to &133. Nope not going to do it. Then...
Read more
1.0
I didn't like
  • Exorbitant price of 2 pair of glasses
  • Rip off company
#1125097
Reply to reviews
Paid for two pair of glasses. One pair reading and shades for other. The staff was very helpful I must say in placing the order. When I received the reading glasses the fitting employee was not so good. Seems to not know how to proper adjust them. Stilling having to go...
Read more
#1124744
Reply to reviews
I think I was sold the wrong size glasses for me. Got 2 pair and they are both awful. Cost was 328.00! Still I believe these were cheap frames. Going back again for a new adjustment. Wondering if there is a price back guarantee. Never been so disappointed! I keep going...
Read more
2.0
I liked
  • Staff was nice
#1123403
Reply to reviews
This is false advertisement of free eye exam. I informed the person making the appointment with me that all I needed was an eye screening for a driver's license. I was never once informed of the $45 charge until I got in the doctor's office. When I inform them that I...
Read more
1.0
#1116947
Reply to reviews
My eye exam was on line given rx I couldn't see went back saw a dr who cod he cared less asked if I could see out of my old rx I said yes so she wrote me my old rx what did I pay 89$ for ordered contacts never got a call they were in for 3 was I called weren't in I go...
Read more
I didn't like
  • Nor will i recommend it
#1115036
Reply to reviews
One of the worst cases of "Bait & Switch" that I have ever witnessed. They advertise 2 paid of Glasses for $69.95. Yet when the sales person got through with my wife, the Total came to over $500.00. The sales person then created a 'fake' name to put on a recommendation...
Read more
I didn't like
  • Entiire process
  • Process of up selling
#1112624
Reply to reviews