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Extremely bad service | Stanton Optical review

1.0
Details
Don't bother going to this place. They fitted the wrong lens on my glasses which had me dizzy, light headed and with headaches for two days. When I went in to explain this to them they didn't let me explain my symptoms nor did they check my lens or my eyes. The doctor simply told me to come back in 2 weeks if I still had problems then. I went in the following day and spoke to the general manager. I told him I didn't want him to fix the issue anymore but rather just have a refund and he left me waiting 15 mins while he ignored my request and got my glasses fixed even though I told him not to. I refused to wear the glasses and now my eye sight is worse than it was when I went in. The general manager of this store told me I had to follow the procedure of calling customer service to make a complaint even though I did this face to face in store with him and when it was their fault. They refused to give me any other managers contact details. Told me their field manager was unavailable on the weekends. Customer service is now closed and I have nothing to use to go about my daily activities. I paid in full in cash but I have to wait up to 3 weeks for a check refund. They are incompetent and all they did was tell me to call customer service and argue their point and procedures with me. While the other employees and doctor laughed at me, amongst each other. This is by far the worst customer service I have ever received! Even my eye exam was rushed and the doctor didn't even give my eyes enough time to focus between each lens when testing my eyes.
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Review
#953935 Review #953935 is a subjective opinion of poster.
Service
Stanton Optical Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
When I pick my glasses up I told them I could not see out of them all they said was take him home and try me out you don't get better 3 weeks later I still could not see out of them so I took them back they took the glasses back redid my exam redid the glasses and I...
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Review
#951737 Review #951737 is a subjective opinion of poster.
Reason of review
Bad quality
1.6
Details
Below is the letter I sent to them. "Stanton Optical Complaint 11032016 I don't know about the law in your home state, but in Arkansas, bait & switch is illegal. Yesterday, I purchased a pair of prescription eyeglasses with the poly carbonate lenses and a pair of...
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1 comment
Anonymous
#1242449

Having read all reviews about Stanton Optical here in Tallahassee, I cannot just accept the fact that you use bait & lure tactics to lure in customers. You have so many complaints & unresolved issues with customers.

Are you not capable of providing an honest service to the community? Your reputation is awful & you should be ashamed of yourself.

Review
#949119 Review #949119 is a subjective opinion of poster.
Reason of review
Defrauded into making a purchase I would not have made.
Loss
$448
Preferred solution
Full refund
Tags
  • Consumer Fraud
  • Lying Sales Associate
  • Terrible Customer Service

Stanton Optical Commercial Review

Stop playing that *** commercial with the retard in the pink tights!!!
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Review
#947420 Review #947420 is a subjective opinion of poster.
Product
Stanton Optical Commercial

Terrible Experience. | Stanton Optical review from Odessa, Texas

1.3
Details
Terrible experience, over priced, misled, wait longer than told, got one pair and second a week later, ordered sunglasses, 3 1/2 weeks ago, still not ready, told three times would be ready in a day but were not, then told lenses incorrect but will be ready in two hours, how, if lenses wrong,. Best advise stay away. This is unbelievable, at least 100 words, a a a a a aa a a a a a a a a, am, a, a, a, a, a, a, a, a, a, a, a, a, a, a, a, a, a, a, a, a, a, a, ka, a, a, a, a, a, a, a, a, a, aa, a, a, a, finally Im done. Another example of how these people operate.
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Review
#947375 Review #947375 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Price reduction
1.6
Details
I will never buy glasses at Stanton optical again! My family went to get glasses and let me tell you we spent 950 dollars! They lead you to believe you are getting a free pair of glasses of equal or lesser value but it is not true my first frames was 109 with single...
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Review
#941351 Review #941351 is a subjective opinion of poster.
Product
Stanton Optical Eye Exam
Reason of review
Problems with payment
I don't have a complaint about your glasses--just your television ad. I have no beef with your product. I'm would assume that your glassesare well received by customers. Your ad with the man in the pink outfit *** is the most disgusting and *** individual that I...
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30 comments
Anonymous
#1696161

I Love your add with the Dramatic Dude. He should be getting his Own Show, soon. Good Job

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Resolved
Review
#938727 Review #938727 is a subjective opinion of poster.
Product
Stanton Optical Commercial
Pros
  • Selection of frames

Stanton Optical - Customer Care Review from Anchorage, Alaska

Came to make an appointment and gave us next day @5:30 pm had to close my shop an hour early just to catch my appointment on time arrived on time then check me in nurse asked some medical history and after that she say wait and doctor will be with me shortly after 2 mins nurse came back in exam room saying doctos has to leave because its his wedding anniversary WTF!!! They asked to reschedule my appointment no way i just walked away they just waste my time!!!!
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Review
#938619 Review #938619 is a subjective opinion of poster.
Service
Stanton Optical Customer Care
Reason of review
Poor customer service
1.0
Details
I made my first review based on my experience up to receiving my glasses. Which was good. But after waiting for my glass in the store, first bad experience was with the girl that have me my glass she was rude and was very unprofessional. She was like that too with the...
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1 comment
Anonymous
#1271683

Everything they did was not professional.

Review
#935627 Review #935627 is a subjective opinion of poster.
Service
Stanton Optical Customer Care
Cons
  • Service
Reason of review
Return, Exchange or Cancellation Policy

Short Review on October 11, 2016

I had a great experience at Stanton Optical. Everyone was so very helpful.
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Review
#934766 Review #934766 is a subjective opinion of poster.
Reason of review
Good customer service