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1.6

Below is the letter I sent to them.

"Stanton Optical Complaint

1103****

I don't know about the law in your home state, but in Arkansas, bait & switch is illegal. Yesterday, I purchased a pair of prescription eyeglasses with the poly carbonate lenses and a pair of prescription sunglasses. I paid the extra money for the poly carbonate lenses, because I am going overseas in a few days and I was told that the poly carbonate lenses are kept onsite and guaranteed that the poly carbonate eyeglasses would be ready the next day.

Today I get a message that the glasses are ready and go to your store to pick up the poly carbonate eyeglasses. Now I am told they won't be in for at least a week. If I had been given accurate information, I would not have purchased the poly carbonate lenses and could have gotten regular eyeglasses cheaper from a local company.

Your employees made no attempt to make things right. All I was told is that they were sorry and that the eyeglasses should arrive in about a week. Assuming the eyeglasses even arrive before my trip, now I won't have any time to adjust to adjust to the change from reading glasses to trifocals. To add insult to injury, the price charged was higher than the price quoted.

Reason of review: Defrauded into making a purchase I would not have made..

Monetary Loss: $448.

Preferred solution: Full refund.

Location: Little Rock, Arkansas

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Having read all reviews about Stanton Optical here in Tallahassee, I cannot just accept the fact that you use bait & lure tactics to lure in customers. You have so many complaints & unresolved issues with customers.

Are you not capable of providing an honest service to the community? Your reputation is awful & you should be ashamed of yourself.

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