Product: Stanton Optical Customer Care Clear all filters (0 of 60 reviews match)
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They billed my insurance for frames that i did not purchase from them brought my own frames for my new lences to be put in and i can not see *** with my new lences that's why people pay high prices for insurance because companies like this defruad them PISSED...
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Stanton Optical Customer Care
#1405927
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Stanton Optical - Hidden Fees!

Rip off!!! A company shouldn't be able to false advertise!! And the customer service is awful. Save your money go to Walmart!! Worst company I've ever gone to.
1.0
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Additional Fees
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Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
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Product or Service Quality
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Stanton Optical Customer Care
#1276106
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Selection of really cheap was pretty smal but no major price steps for next best choices. LOTS OF NICE CHOICES OVERALL. Eye exam matched same prescription I got from my Premeria (Blue Cross) doc. NICE JOB!!! Glasses not made in store....
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Anonymous
Teresa1958

Do they allow you to set up a payment plan like pay half when you order and balance when you pick up your glasses?

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Stanton Optical Customer Care
I didn't like
  • Not able 2 reach you during business hours 2 reched exam
#1271105
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Stanton Optical - Wosrt service ever

Wasnt satisfied with service when i called the store there was a long wait and when i got upset the person who answed the for started laughing at me beacuse i was upset that it took them forever to answer my call and compaint.
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Stanton Optical Customer Care
#1265328
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When I called Stanton Optical I unfortunately was sent to a foreign call center where the man had no idea what I was talking about and would not deviate from the scrip he was reading from. Because I was so desperate I didn’t care and went ahead and made an appointment.
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1.6
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Stanton Optical Customer Care
#1234153
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Stanton Optical - Worthless service and poorest quality

Leaving country on trip Just discovwr s menses were mis-cut and fall out of frame. Called customer service and my local store for help. Local store can see RX in computer, but can’t email it to me. Customer Service Corporate is rude and can see prescription but can’t send for 48 hours. Worthless and poorest quality!
1.6
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Stanton Optical Customer Care
#1234093
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I had not used Stanton Optical before. I was taken care of promptly by Ellis who gave me wonderful,pleasant service. I also feel I received a fair price. I will return To post this review I need 100 words. I have said all I need to so here is the filler which need not...
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Stanton Optical Customer Care
#1222823
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Stanton Optical - Worst place

I would not recommend Staton Optical to anyone ! The staff was very rude and unprofessional. They don’t know their own promotions ! Worst place ever
2.1
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Customer service
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
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Value for money
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Stanton Optical Customer Care
#1212770
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I had a 4:15 appointment and I waited my turn after 45 mins a walk in came in ( a friend of the worker) He went straight back and I got up and ask what is going on and both ladies behind desk said he was a walk in like me and came in earlier that day.I said I had an...
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Anonymous
William

Don't embellish they story ; you did not see them turn away 2 other customers. They quite certainly allowed a friend free/random access to the facility which has probably gone...

user35608453
user35608453

This was our West Towne location in Knoxville TN

3.1
Product
Stanton Optical Customer Care
I didn't like
  • Customer service is terrible for exams
#1210085
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My SCHEDULED appointment was at 2:00 pm.I got there and everything went smooth until after my first screening. After that I apparently got lost in the hustle and bustle, which is understandable since they were very busy. I was told that scheduled appointments were...
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2.7
Product
Stanton Optical Customer Care
I didn't like
  • Customer service
#1209493
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